Ep. 24 Building a Customer-First Culture in Your Business

#24 At Infused Innovations, we strive to be not only security-first but customer-first as well. It’s at the core of our company values-and great customer experience is becoming more crucial for business in general. 86% of customers will pay more for a better experience, and 88% of companies are now prioritizing CX (customer experience), as it’s sometimes called for short. So it’s no surprise that customer experience leaders are valuable resources for organizations. But orienting the business toward customers shouldn’t stop with them. Building a customer-first culture means making the whole team CX-minded. How can an organization effectively do this? Here are some tips for your team members to keep in mind.

Melissa Crouch

Director of Digital Content & Media,
Infused Innovations