Infused Innovations FOR IMMEDIATE RELEASE: January 27, 2021
INFUSED INNOVATIONS WELCOMES ERICA BOSSE AS DIRECTOR OF CUSTOMER SUCCESS
Emphasizing the firm’s focus on client business outcomes
North Kingstown, RI: On Wednesday, Infused Innovations formally announced the hiring of Erica Bosse as Director of Customer Success. Erica will start immediately in this new role.
As the Director of Customer Success, Erica will be responsible for driving value for Infused Innovations’ clients throughout their Digital Transformation journey. In addition, Erica will also be focused on building out a robust, high-touch project management approach that is required for today’s Digital Transformation projects.
“I’m honored to have the opportunity to lead the Infused Innovations’ Customer Success program,” said Erica. “I am also excited to work with an exceptional management team that has already created a strong customer-first culture. We will continue to improve upon the customer experience as we focus on enhancing a holistic approach to client relationships.”
“We’ve engaged in many enlightening conversations with our key clients over the past few months. One thing was clear to us – that a different approach to digital initiatives is required by the consulting industry. These engagements are complex, highly collaborative, and require a different skill set than many traditional IT projects. We know that Erica will help us bring that vision to fruition,” said Philip Magnuszewski, Infused Innovations COO.
Erica’s addition to the team represents the company’s ongoing investment in building out its organizational capabilities to drive digital initiatives with innovation-focused organizations.
About Infused Innovations: Headquartered in North Kingstown, RI and with additional offices in Lowell, MA and San Diego, CA, Infused Innovations helps organization’s ability to digitally transform and re-imagine their business through secure collaboration, workforce agility, and data-powered innovation.
We are a leading provider of innovative security, digital and cloud services built on the Microsoft ecosystem. Our consultants bring bold, fresh thinking combined with technology, business, and industry expertise to help make a human impact on our clients, their customers and their employees.