Managed Services

Focused on keeping your staff secure and productive

Managed Services focuses on proactive and reactive services, as well as monitoring and management of clients’ environments. Whether we are monitoring for security risks, ensuring functional equipment for staff, enabling productive users to do their best work, or updating configurations to address systemic risk, our goal is to move your organization forward. We maintain a healthy operating environment for your business, identify risks to minimize negative impact on users and the business, and ensure users have a support system to call on.

Depending on an organization’s requirements, this can include an end-user ticketing system and user support, 24/7 SOC, device health analytics, patching and updating services, environment telemetry monitoring, user security posture training, and other user-or-device-centric services your organization requires to operate efficiently.

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Detecting a Breach in Real-Time Prevented HIPAA Data Exfiltration

Healthcare organization with controlled data benefited from our managed security services to notify on breach telemetry in real-time.

Managed services like 24/7 SOC is critical for organizations across industries, but in today’s threat landscape it can be argued that healthcare is one of the larger targets due to the sensitive nature of the data at risk. A New England based healthcare institution benefited from our 24/7 SOC services when we were able to notify them in real-time about an ongoing threat seen via our signal intelligence based on a new vulnerability in one of their edge devices. That same organization also cut their time-to-remediation drastically during a different event due to our lateral-movement mapping and exploit-to-C&C IP communication detail reports, which ensured they were able to block the threat and immediately quarantine affected nodes.

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National Non-Profit Fully Outsources

Outsourced managed services enable a mission focused on critical quality-of-life issues, research, support, education, and advocacy.

Working with a national non-profit ranked above 99.5% by Charity Navigator means you need to be seen as a trusted resource to the entire team. When that non-profit is focused on critical quality-of-life issues affecting many, supporting a mission of research, awareness, support, education, and advocacy, our job of offering end-user support, endpoint management, systems monitoring, and security services, becomes even more meaningful and impactful.

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Public Utility Requires Infrastructure Management and Maintenance

When you’re managing over 1,000 miles of water mains the last thing you need to be managing is the maintenance of servers, networking, and storage.

A public utility customer relies on Infused Innovations to manage their SCADA virtual environment, corporate compute cluster, corporate database cluster, virtual desktop environment, and all the associated storage and networking. This includes health monitoring, hardware updates, hypervisor updates, backup and replication, and engineering management and maintenance tasks. With truly 24/7/365 requirements, the expertise we bring to this client helps make sure their customers have access to clean and safe water.

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Saving Money on Technology to Drive Positive Health Outcome

Supporting patients through cost-effective technology deployment, driving outcomes based healthcare.

One of our clients runs a portfolio of nine physical healthcare locations, including skilled nursing, rehabilitation centers, and senior living communities. For nearly two decades we have supported their growth, deploying cost-effective shared technology services, ensured users and devices are well-maintained and supported, managed M&A and technical due diligence activities when required, and deployed cloud-based services including security at scale. Running the right services in the right locations has ensured that this organization has been able to offer a high standard of care, deliver positive patient outcomes, and continue to grow and expand to meet community needs.

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Managed Services

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