Great Customer Relationships Means Great Communication

Picture shows great communication during a meeting.

For those who want to build a customer-first culture at their organization, communication is crucial. This means more than just answering the phone and responding quickly to emails. It’s important to be aware of many different aspects and know just how your customer fits in. For really great communication, you should know the individuals, titles…

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Building a Customer-First Culture

Building a Customer-First Culture 1

At Infused Innovations, we strive to be not only security-first but customer-first as well. It’s at the core of our company values—and great customer experience is becoming more crucial for business in general. 86% of customers will pay more for a better experience, and 88% of companies are now prioritizing CX, as it’s sometimes called…

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Building Lasting Customer Relationships

Building Lasting Customer Relationships 2

For many organizations, relationships with customers is central to business operation. There are so many reasons for companies to prioritize building long-term customer relationships. From a purely financial standpoint, it’s estimated to cost five times more to create a new customer than it costs to retain an existing one. In business-to-business (B-to-B) relationships, customer experience…

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