FOR IMMEDIATE RELEASE: October 6, 2021
Emphasizing the firm’s focus on client experience
North Kingstown, RI: Infused Innovations Appoints Erica Bosse as VP of Operations and Customer Experience
In this position, Erica Bosse will be responsible for aligning and leading organizational operations to fully support Infused Innovations’ focus on the customer experience.
“In this era of disruptive digital transformation, Infused Innovations continues to leverage its unique security-first and holistic customer experience approach to lead clients,” said Erica Bosse, VP of Operations and Customer Experience. “I am excited to take on a leadership role during this high-growth period coming off of an amazing, award-filled summer. For example, winning the 2021 Microsoft US Partner Award for Modern Work & Security provided recognition and validation that I am looking forward to leveraging as we continue expanding our customer experience focus,” Bosse said.
The integration of both operations and customer experience will help ensure Infused Innovations’ commitment to continually improving the way they services their clients – even as the firm experiences a period of rapid growth.
“Erica’s background in project management, business process and workflow, and customer experience, makes her the perfect person at Infused Innovations to take on this new role and as well as these new responsibilities,” says Jeffrey Wilhelm. “I am excited to see what internal improvements Erica can bring to our business as we quickly grow and scale.”
Bosse was previously the Director of Customer Success of Infused Innovations where she lead a multitude of digital transformation projects as well as developed a number of recent improvements in the way the organization supports its clients.
About Infused Innovations
Headquartered in North Kingstown, Infused Innovations is a strategy and innovation consultancy that helps organizations digitally transform their businesses and industries by securely leveraging emerging technologies. Its holistic approach values social responsibility and sustainability in addition to trustworthy computing and technology. Additional recognition recently earned by Infused Innovations includes Microsoft US (MSUS) Partner Award in the Modern Work & Security category, ranking #16 in Channel Futures’ MSP 501, Inc 5000 list in 2020 and 2021, Top 10 Most Innovative Companies to Watch in 2021 by CIO Views magazine, and ranking #21 on CRN’s 2021 Fast Growth 150 List.